HOBIIKU / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
What can I shop for?
The catalogue includes home decoration, storage and organising pieces, tablecloths, furniture, desks, shelving, bathroom storage, shoe racks and plant stands.
How do I check whether a piece will fit?
Use the exact product listing for its dimensions, materials, options and care information. Manual measurements can vary slightly.
What payment method is listed?
The Payment Method page lists PayPal. Review the payment information and final checkout details before paying.
How much is shipping?
The shipping policy states free shipping over £60 to most countries and a £20 fee below £60. International express shipping is available for an additional fee by enquiry.
How long does delivery take?
Preparation is listed as 1–2 weeks. Carrier estimates vary: DPD is listed at 2 weeks for most normal-size products, small-piece expedited service at 1–2 weeks and EMS at 2–4 weeks.
What about large furniture delivery?
The policy states 6–8 weeks for large furniture requiring special customisation and 2–4 weeks for other small furniture orders. These are estimates.
Can I change or cancel an order?
Order information can be changed and an order cancelled free of charge within 24 hours. Shipped orders cannot be modified or cancelled; the policy describes possible charges.
What are the return conditions?
Returns may be requested within 14 days of receipt for unused items in original packaging with complete accessories. Return shipping and a restocking fee may apply.
Which items are excluded from returns?
The policy excludes customised products and orders of three or more of the same product from the stated return, cancellation or exchange options.
How do I track an order?
After shipment, the site says an email with a tracking number and query website is sent. You can also contact support with your order details.
How do I contact HOBIIKU?
Email [email protected]. Support hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.